Company Policies

Over forty years of experience.

AATBS has supported the needs of over 500,000 mental health professionals throughout the United States and Canada since we opened our doors in 1976.

AATBS Privacy and Cookies Policy

All prices are subject to change without prior notice. We reserve the right to refuse business and/or to terminate services with anyone for any reason at anytime.

Licensing Preparation Courses

AATBS has a 7-day return policy. This period begins upon receipt of the material and extends for a period of 7 days. The customer must notify AATBS within this 7-day period should he/she elect to return the unused material. AATBS does not accept used items, damaged items, or items removed from their shrink wrap. If you have registered the Self-Paced Workshop (EPPP), Online Flashcards, Digital Audio Library, TestMASTER, or CasePRO, there are no refunds of any portion of your purchase. The customer may elect to cancel an unregistered online program, but will be subject to a 20% cancellation fee. Upon receipt of return authorization, customer must ship materials to AATBS at their own expense via a traceable shipping method (i.e., carrier assigns tracking number to shipment). Material(s) may not be returned for a refund unless the procedure described above has been followed. We will not accept packages or process refunds without return authorization by our office. Shipping charges are nonrefundable. There will be a 20% cancellation/restocking fee, charged to the customer, for all cancelled orders and/or returned materials.

Defective Material

Providing high-quality products is very important to us. Please inspect your package upon receipt to ensure you are satisfied with the production quality. If you find any of the physical products defective, please notify us within 7 days and we will ship you a replacement at no cost. AATBS is not responsible for package issues related to handling by the shipper.

Online Exam Programs / TestMASTER / CasePRO / EPPP Self-Paced Workshops

If your purchase includes any of the online programs, you are purchasing a license to use AATBS’s proprietary software. This license is granted to only you and, as such, does not permit you to sell, lend, assign, lease, or transfer in any other way any copy of the software. You may not sell, lend, assign, lease, or transfer in any other way remaining time you may have left to use the software. Any violation of this provision is not permitted and may cause your program to be terminated with no refund of the licensing fee paid.

All online programs are valid for a limited time period. Your time in each component of the program begins when you click 'Begin' and agree to the expiration date. Additional time in the program is available for an additional cost. The information contained in any of our online programs remains the property of AATBS. No part of this information may be reproduced in any form nor transmitted by any means, mechanical or electronic, without the express written consent of AATBS.

Educational Consultation

If Consultation Service is included with your program, our educational staff is available to assist you. Consultation service will extend only to participants with a current study program (within 1 year of purchase). Consultation hours are Monday through Friday from 7:00 a.m. to 5:00 p.m. (PT).

Workshop Policy

EPPP - Site Based and Online
The workshop fee includes a 50% nonrefundable deposit. You may transfer your workshop enrollment by calling our office 2 weeks before the workshop begins. The fee to transfer will be $150. If you call less than 2 weeks before the workshop begins, the transfer fee will be $250. There will be no transfer or refund available after the workshop begins. No exceptions. Recordings of any kind are not permitted at this workshop. Self-paced workshops are nonrefundable.

CPLEE
THIS WORKSHOP FEE IS NONREFUNDABLE. If you do not attend, no transfer will be available. You may transfer your workshop enrollment to another date/location for a $75 transfer fee (or $125 for less than 1 week of notice). Recordings of any kind are not permitted at this workshop.

Social Work, MFT, Counseling, and Law & Ethics
THIS WORKSHOP FEE IS NONREFUNDABLE. If you wish to postpone this workshop to another date/location, there will be a $25 transfer fee and you must call our office 7 days before the workshop begins. If you do not attend, no transfer will be available. Recordings of any kind are not permitted at this workshop.

All online fees are nonrefundable and transfers are unavailable.

Special Accommodations

You may call, fax, mail, or email AATBS if you have any questions regarding special accommodations.

AATBS
5126 Ralston Street
Ventura, CA 93003

Toll Free: (800) 472-1931
Fax: (805) 676-3033
Local Call: (805) 676-3030
Email: info@aatbs.com

AATBS Continuing Education Policies

Complaint Procedure

AATBS is dedicated to administering its continuing education program in complete compliance with the major mental health-approving boards. AATBS will adhere with all regulations to be nondiscriminatory in promotional activities and program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the staff at AATBS.

While AATBS tries to ensure the fair treatment for all participants and attempts to anticipate problems, there may be occasional issues that come to the attention of the staff that require intervention and/or action on the part of the staff. This complaint protocol serves as a guideline for handling such grievances.

When a participant files a grievance and expects action on the complaint about a continuing education course or the administration of the program, the CE Program Director will evaluate the nature of the complaint. If it is deemed to have merit, the Program Director will instruct the staff to implement any necessary changes in the CE course or procedures of the program. The complainant will receive a response from the Program Director within 5 working days.

Course Requirements

Requirements for online course completion: After reviewing the course material, complete the accompanying course test online or simply send by email, fax, or standard mail. With a score of 75% or better, you may immediately print your continuing education certificate of completion. You may also request a copy to be sent to you by mail. If you obtain a score less than the passing score of 75%, you may retake the test. In the event of loss, there is no charge for a replacement copy of a CE certificate.

Cancellation policy for online course: If you need to cancel an online course, please provide written notice by letter, email, or fax or contact us by phone within 24 hours of placing your order and we will refund you the full course fee. If you cannot give notice within 24 hours, credit towards a future course of equal value would apply.

Valid Online Program Purchases

Online Programs are only valid for up to 1 year from the date of purchase. If the online program was not activated within 1 year of being purchased, a revision fee will be assessed. Online Programs that were purchased over 2 years ago and have not been activated should be upgraded. Customers can expect to pay a fee for either a new program or a revision.

Change of Address

If you are a registered AATBS participant and you have a change of address, telephone number, and/or email address, please notify AATBS at (800) 472-1931 so AATBS can provide you with current material and workshop notifications.

Safe Habor Privacy Policy

AATBS is committed to protecting any personal information that we maintain about you. Consistent with our Privacy Principles, we want you to understand what kinds of information we may collect from you, how this information may be used, the steps we take to protect it, choices you have regarding our use and disclosure of personal information about you, and other information about our privacy practices. This Privacy Policy ("Policy") applies to the online collection of information by our websites, webpages, and mobile applications that link to or otherwise adopt this Policy.

This Policy is divided into sections for the convenience of the reader. If you would like to jump to a particular section, follow the links below:


What types of information are collected through this site or mobile application?

We may collect a range of information from you if you visit our site or mobile application depending upon the features you use.

We may collect personal information, such as your name, address, telephone number, email address, credit card numbers, Social Security numbers, or other identifiers that you may provide in the course of completing a form or transaction on our site or mobile application. Portions of our site may collect additional information from individuals using those features, such as accepting resumes from job applicants or collecting applications of financial aid information from students and applicants.

We may collect information about the browser and/or device that you are using to access our website or mobile application (such as the type of browser or device you are using, browser settings, and the device identification number). Device information may or may not be personally identifiable depending upon whether it is linked to the identity of the user.

We may automatically log information, such as a user's IP address, domain name, browser type, date and time of access, and other log file data. This information may be used to analyze trends or administer our websites and mobile applications. We may collect statistical or non-personally identifiable information about our users, such as which pages are visited, how long a visitor stays on a particular page, the website from which a user came to our site, or similar such information. We also may collect aggregate information such as the total number of unique or return visitors to our site, using our application, or visiting a particular page in a given time frame. We may use this information to measure the use of our sites and applications and to improve our content. We may use Google Analytics, a third-party provider of analytics tools, or a similar third-party service to analyze information about visits to our website. For information about opting out of Google Analytics, please visit: https://tools.google.com/dlpage/gaoptout.

Does your website use cookies or similar technologies?

Yes, we may utilize "cookies," web beacons, and other similar technologies on our website. We may use first- and/or third-party "browser" or "HTTP" cookies, which are unique text files that may be used for data analysis, and enable our website to tailor information for the visitor. We may use browser cookies for purposes such as to personalize the user's experience on our site, to remember a user when the user registers for products or services, for fraud prevention, or to track visits to our websites. We also may use "web beacons" (also referred to as pixel tags, clear gifs, or other terms) or similar technologies to collect information such as how long a visitor remains on a particular page. If you do not want us to deploy browser cookies to your device when you visit our websites, you may set the browser to reject cookies or to notify the user when a website tries to place cookies in the browser program (see below). Rejecting cookies may affect your ability to use some of features offered by the website.

Third parties, including our service providers or marketing partners, may collect information about a visitor to our site over time and/or across different websites when the visitor uses our website. This information often is aggregate data or individual information that is tied to a browser or device rather than specific identifiers such as the visitor's name and address, but some of this information might be considered to be personally identifiable under some federal or state laws.

What choices do I have about online tracking and the placement of cookies on my device?

Some Internet browsers have begun to offer what often is referred to as "do not track" mechanisms for browser users to automatically signal privacy preferences to websites that they visit. Internet browsers have begun to include these features relatively recently, and there is not yet a consensus about what steps a website should take when it receives a do-not-track signal from a site visitor's browser or what information collection or use restrictions should be applied when a do-not-track signal is received. As a result, our site(s) do not currently respond to do-not-track signals. We are continuing to monitor do-not-track developments and may revisit the issue in the future. In the meantime, you can exercise other choices available to you, including limiting the placement of browser cookies on your device using your browser's cookie control features and other choices described in this Policy.

  • Internet Explorer
  • Safari
  • Safari Mobile (iPhones and iPads)
  • Firefox
  • Chrome

How is my information used?

We may use the information we collect through our site or mobile application for the following purposes:

  1. To respond to requests for information or to facilitate transactions or communications that users of our sites or users of our mobile applications request;
  2. To process requests and applications for prospective students;
  3. To process registration, financial aid, academic, and other interactions with our students;
  4. To facilitate the educational experiences and career services offered to our students and alumni;
  5. To improve and administer our websites and mobile applications;
  6. To carry out our educational mission and facilitate the education of our students;
  7. To better understand the needs of the users of our sites and mobile applications and create content that is relevant to the user;
  8. For marketing and market research purposes;
  9. To generate statistics and deidentified data;
  10. To personalize content for the user;
  11. To notify the user of any changes with our website or mobile application which may affect the user;
  12. To enforce the terms of use for our website or mobile application;
  13. For historical, statistical or business planning purposes;
  14. To prevent fraud and investigate potential misconduct; or
  15. To comply with law and legal process.

We do not share, sell, or lease personal information about you except as set forth in this Policy.

What types of choices do I have about your collection and use of personal information about me?

You have a number of choices regarding our collection and use of information through our websites and mobile devices:

  • In cases where you are requested to affirmatively provide information, such as to complete a form, or an application, or a survey on our website, you may decline to do so. Please understand, however, that in some cases, certain information is required to complete an application, form, or survey, and if you decline to provide the information requested, you may not be able to submit the application or request or to use certain functionalities of our websites or mobile applications.
  • If you would like restrict our placement of cookies on your device, please see the FAQ "What choices do I have about the placement of cookies on my device?" above.
  • If you prefer that we no longer contact you about potential educational opportunities at our school, please email us at info@aatbs.com.
  • If you would prefer not to receive email marketing messages from us, please use the opt-out instructions included in the email message to opt out of additional communications.
  • You may be given additional choices in the context of particular preferences tools or functions that we make available through our website or mobile applications.

Can I access and request a correction of personal information I provide through the website or mobile application?

Yes. If the information that you provide through our website is included in an educational record, then we provide access to that information in accordance with the Family Educational Rights and Privacy Act (FERPA), as applicable.

In the case of personal information that is not part of a student's educational records, it is our policy, with certain exceptions, to provide individuals with access to personal information that is maintained in our files. In some cases, the website may allow you to log in directly to access and/or correct information you have provided. In other cases, such as Web forms that you may submit through the site, if you would like to obtain a copy of the information you provided, you can contact us at info@aatbs.com. When you update information, we may keep a copy of the prior version for our records.

Exceptions to access and correction rights may include:

  • Where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in the case in question;
  • Where the rights of persons other than the individual would be violated; or
  • With respect to individual requests for the correction or deletion of information, in cases where we are otherwise legally required to retain the personal information.

We require that an individual provide reasonable validation of his/her identity before we provide access to personal information from our files. To request access to or correction of information, please send an email to info@aatbs.com.

How may personal information collected through this website or mobile application be disclosed?

  1. We may disclose information with your consent or as otherwise necessary or appropriate to process a transaction that you may request.
  2. We may disclose information that we collect through our websites or mobile applications with agents, affiliated businesses, and service providers providing services on our behalf.
  3. We may disclose information, as applicable, to the U.S. Department of Education, state or provincial education agencies, to other regulators, or our accrediting organizations.
  4. In the event that our company or some of our assets are sold or transferred or used as security or to the extent we engage in business negotiations with our business partners, the information collected on our websites or mobile applications, including this site, may be transferred or shared with third parties as part of that transaction or negotiation.
  5. If we receive a request from law enforcement officials or judicial authorities to provide information on individuals, we may provide such information. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose your personal information without a court order.
  6. We may use information you submit to investigate security breaches, misconduct, or otherwise cooperate with authorities pursuant to a legal matter.

Do you take steps to safeguard information I provide through the site or mobile application?

We recognize that you may be concerned about the security of your personal information, and we are committed to employing reasonable technology in order to protect the security of our website. Even with such technology, no website is 100% secure. We take reasonable measures that we believe are appropriate to protect your information from loss, misuse, alteration, or destruction. We will ask any agents and service providers to whom we may transfer your information to take comparable steps to protect that security.

If you use this site or mobile application, you are responsible for maintaining the confidentiality of any user ID and password or other access credentials that you may be provided. You should notify us immediately if any user ID and password or other access credentials we may issue you are compromised.

What is "Refer-A-Friend"?

We may offer you opportunities to request that we send content from our websites or otherwise reach out to friends or family members that you believe may be interested in learning more about our programs. If you choose to make such a referral, which is voluntary, we may ask you for your name and contact information as well as contact information for the individual(s) that you refer, such as their name, email address, and/or phone number. When we contact your friend, we may identify you as the party that made the referral. This feature is only to be used to refer individuals with whom you have an existing relationship that you think would be interested in being contacted by us by phone or by email.

Does your site contain links to other websites or social media platforms?

Yes, our website may include links to other websites or links that facilitate your ability to post content to social media platforms. This Policy only applies to those of our websites that link to this Policy. Please be aware that sites we link to may collect information about you and operate according to their own privacy practices, which may differ from this Policy. Similarly, if you post content to social media platforms, such as Facebook or Twitter, whether you do so manually or using a widget offered on our site, please remember that your social media postings will be made available in accordance with the social media site where you are posting the information and that you may be limited in your ability to control information once you have made it available to third parties by posting it. Remember to consult the privacy policy of any websites you may visit regarding their privacy practices.

If I followed a link to your site from another website, whose privacy policy controls?

The privacy policy posted on the website you were visiting, if any, would apply to any information collection that occurred on that site. Our privacy policy applies to your activity on our site.

If I am using the site from outside the United States, will information collected through the site be transferred to the United States?

This site is designed primarily for users from the United States. By using this site, users from other countries consent to the transfer of any personal or other information collected to the United States and housed on servers in the United States, and your information will be subject to use and disclosure in accordance with this Policy and applicable United States federal, state, and local laws.

How do you comply with Children's Online Privacy Protection Act ("COPPA")?

COPPA regulates the collection of personal information online from children under the age of 13. This site is not intended or designed to attract users under the age of 13 or to collect personal information from such users. We do not collect personally identifiable data from any person we know to be under the age of 13, and those under 13 should not submit any personal information through this site. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will remove the information from our files.

How will changes to this Policy be communicated?

If we make any material changes to this Privacy Policy, we will change the "lasted updated" date so that you can quickly determine whether there were material changes since the last time you reviewed the Policy.

Who can I contact with questions regarding this Policy?

If you have questions concerning our privacy practices, contact us at:

AATBS
5126 Ralston Street
Ventura, CA 93003
Fax: (805) 676-3033
Email: info@aatbs.com